Business Process Outsourcing

Shared Agents or Customer Support as a Service (CSaaS) is our new service proposition offering; small but fast growing SME's and start-ups can reap all the benefits from high quality and professional customer support service and we make this accessible at an affordable price.

The premise is that small enterprises simply do not consider outsourcing customer service and support functions in the mistaken belief that they will be too costly and inflexible to meet their needs and budgets. With conventional customer support providers, this would be probably be correct. However, Centrecom has addressed this issue and is announcing the launch of an innovative new service offered to small and medium sized organisations encompassing a number or micro-services resulting in a high quality customer support service package.

Rather than have a dedicated and expensive team and infrastructure to support, clients opt to work with Centrecom customer support teams on a shared service basis for reduced cost and improved flexibility. This provides the benefits of a comprehensive and high quality customer support service with the possibility to grow and scale up as your business demands.

The overhead costs are shared and therefore, overall expenses are reduced; clients can choose to pay a simple flat rate per call or predictable monthly fee to aid budgeting and cash flow projections.

The package typically includes:
  • Call answering
  • Email support
  • Appointment Setting
  • Message taking 
  • Entry Level Help Desk / Reception services
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