Careers

Pacific Centrecom (Fiji) Limited is a joint venture organization which draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact centre and back-office services to both local and international clients.  This “Centre of Excellence” has engaged state of the art technology to ensure the highest quality of customer service can be achieved and sustained into the future. 
 
Based on our success, we are now expanding and on a lookout for exceptionally talented individual to join our growing organization and team and share in the success of this venture.
 
If you are self-motivated, enthusiastic individual aspiring a long term career in a growing organization then we would like to help you in welcoming your career:
 
Training & Quality Manager
This role will require to devise   organizational training strategy, while overseeing its implementation and assess its outcomes to identify training and developmental needs and drive suitable training initiatives as directed by the GM – Operations

You’re Responsibilities:
Working as part of a vibrant and cohesive Operations team, you will be responsible for and not limited to:
·         Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as               well as Pacific Centrecom policies and procedures.
·         Maintain a high success rate of successful training graduates as demonstrated by high ratings on graduate evaluations               and on the job performance.
·         Partner with clients in curriculum design and modification. Develop associated supporting materials.
·         Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities            and incentives.
·         Conduct proficiency evaluations and certify trainees for the programs to which they are assigned.
·         Conduct ongoing refresher and cross-training modules in critical areas as identified.
·         Work with supervisors and management to ensure that all associates are meeting standards
·         Attend and contribute to both internal and client monitoring sessions. Carry out reward and recognition programs as                    outlined by Pacific Centrecom and the client.
·         Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on                     assigned engagement(s).

About You:
As the successful candidate you should have skills not limited to:
 
·         A minimum 3-5 years instructing in an adult learning environment preferably in the call center, customer service or                      related industry.
·         Minimum Certificate IV or equivalent in Training, Course Development, Quality Assurance, HR or registered Trainer  with            FNU
·         Excellent oral and written communication skills at all levels of the organization
·         Demonstrated presentation and facilitation skills
·         Proficiency in Microsoft Office applications including PowerPoint, Excel and Word
·         Ability to speak in front of medium to large sized groups of people
·         Dependability regarding completion of assignments and attendance
 
What we Offer:
 
  • Selected Candidate will be offered an attractive salary and benefits based on qualifications and experience.
  • Comfortable, Friendly and State-Of-The-Art Working environment.
  • Excellent benefits packages on successful completion of probation.
 
 
You’re Decision:
 
If you feel this is what you have been in search of, then sent your Applications with curriculum vitae outlining qualifications, relevant experience and phone contact no later than Sunday 24thFebruary, 2019 to:
 
Human Resources Team
Pacific Centrecom Fiji Ltd
G. P.O. Box 17698
Suva
 
Oremail your application with “Vacancy Title” as your email subjectto vacancy@centrecom.com.fj


Aviation Online Group Business Development Manager
• Attractive salary package • Travel benefits • Sydney CBD location • EXPERIENCE ESSENTIAL
 
The Company:

The Aviation Online Group consists of Aviation Online, Centrecom Fiji and Centrecom (EU) brands. We are a leading provider of Contact Centre and GSA services with offices strategically positioned across the globe.
With locations in Australia, New Zealand, Fiji, Malta, Jordan, Libya, Morocco & USA, Centrecom is the go-to outsourcing partner for 24/7 multilingual customer support, airline representation, revenue accounting, outbound sales, tele-market research & all BPO requirements.
 
The Role:

The Business Development Manager will play a fundamental role in achieving our customer acquisition and revenue growth objectives. They will be responsible for generating interest, qualifying prospects and directly closing sales. They will also be accountable for the maintenance of client relationship, issue resolution and the overall development of expanded business opportunities for the brands.

Duties include (but not limited to):   
  • Generating contact centre, business processing & sales outsourcing leads, where Aviation Online Group can provide excellence in service, reduce costs and improve profitability. 
  • Sourcing potential airline clients for GSA representation across all Group territories.  
  • Developing and implementing sales strategies to increase existing businesses & market share in consultation with the company General Manager. 
  • Assisting with professional, cost-effective tender responses aimed at exceeding client expectations, minimising risk and providing scope for future revenue growth. 
  • Preparing business development proposals using Microsoft products. 
  • Ensuring all sales, revenue and brand exposure opportunities are maximised for all Aviation Online Group brands. 
  • Setting up sales calls, plans & reporting mechanisms through CRM platforms and ensuring that the appropriate selling skills are suitably employed.  
  • Organising and supporting participation at individual or joint industry events, seminars, road-shows and functions to maximise brand exposure and generate potential revenue opportunities. 
  • Developing a deep understanding of Group products & capabilities, and communicating them to the market effectively. 
  • Completing activity and pipeline reports to be submitted to management at the required timing intervals.
  • Effectually coordinating with relevant internal departments to resolve client service issues.
 
About You:
  •  Minimum 3 years’ experience in contact centre sales role with a comprehensive understanding of the outsourcing market essential.
  •  A firm understanding of airline sales practices & GSA operations a major advantage.
  •  Must be a self-starter, highly motivated individual.
  •  Commercially astute with a proven record of consistent achievement of KPI's and sales targets. 
  •  An understanding of Contact Centre methodologies an advantage.
  •  A high degree of computer literacy including a good command of MS Office applications
  •  Must be highly-organised with the ability to multi-task and switch between our portfolio of brands as required.
  •  Availability to travel interstate and international.
  •  Availability to attend trade shows etc which may take place outside of normal business hours.
  •  Must be numerate, fluent in both written and spoken English.
  •  Well-developed communication and presentation skills. 
  •  Education to a minimum of High School Certificate Level.
  •  Proven ability to strive for on-going excellence.
 
If you feel this is the ideal role for you then don't hold yourself back from an exciting career opportunity. All Applications with curriculum vitae detailing qualifications, relevant experience and phone contact should be forwarded to vacancies@centrecom.com.fj


Interviews will be done in Sydney with all necessary information and work requirements discussion.


 


 

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